Customer Support Executive

Cyber System is a leading US-based healthcare IT company that provides practice management solutions to doctors in the US. The company is now expanding its operations in Lahore and looking for a Customer Support Executive to join its team.

Role Description

This is a full-time on-site role for a Customer Support Executive in Lahore. As a Customer Support Executive, you will be responsible for

Providing online support, customer service and ensuring customer satisfaction.
Answering inbound video calls with greetings.
Scheduling patient’s appointments.
Eligibility Verification.
Appointment Reminders.
Pre-Authorization & Follow ups.
Maintaining customer relationships

Qualifications

Fluent English (Oral and Verbal)
Computer Literacy (MS OFFICE)
Online Support Skills
Excellent Communication Skills (Written and Verbal)
Patience, Empathy, and Listening Skills
Ability to Multitask and Work Under Pressure
Bachelor's Degree
Prior experience in a similar role will be a plus.

Salary & Benefits:

50,000/- to 70,000/- (depending upon your interview)

Plus Bonuses, Medical Insurance, Employee of the Month Reward, Annual Increments, Sponsored Trips, Sports & Entertainment.

The company will provide paid training to the selected candidates at full pay from the date of joining.

Working Timings: 05:00 pm to 02:00 am (Monday to Saturday)

Skills

Customer Support International Calling Fluent in English

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

5 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Mazang, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Aug 10, 2024

Posting Date:

Jul 10, 2024

Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.