Customer Support Executive

We are seeking a Customer Support Executive to join our dynamic team. In this role, you will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and resolve customer issues, complaints, or concerns effectively.
Maintain an in-depth understanding of the company’s products, services, and processes to provide accurate information to customers.
Document and update customer records in the CRM system accurately.
Escalate complex issues to the relevant department and ensure timely resolution.
Provide feedback to the management team on recurring customer concerns for process improvement.
Ensure adherence to company policies, processes, and quality standards in all interactions.

Skills

Cusotmer Support MS Office Fluent in English

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Mar 15, 2025

Posting Date:

Feb 15, 2025

Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.