Customer Support Executive

We are looking for a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth and positive customer experience.

Key Responsibilities:

Respond to customer queries via phone, email, chat, or social media
Resolve customer complaints efficiently and professionally
Provide accurate information about products and services
Maintain customer records by updating account information
Escalate unresolved issues to the relevant departments
Follow up to ensure customer satisfaction
Stay up to date with product knowledge and company policies
Meet performance targets such as response time, resolution time, and customer satisfaction

Requirements:

Bachelor’s degree (preferred but not always required)
Prior experience in customer service is a plus
Excellent communication and interpersonal skills
Strong problem-solving skills
Ability to stay calm under pressure
Familiarity with CRM systems and practices
Proficient in MS Office or relevant software tools
Ability to work in shifts (if required)

Skills

Customer Analysis MS Excel Fluent in English

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

May 09, 2025

Posting Date:

Apr 08, 2025

Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.