IT Support Engineer

We are seeking a skilled IT Support Engineer to provide technical assistance and support across various IT systems, including hosting servers, Apache, and Microsoft 365 emails. The ideal candidate will have a strong troubleshooting mindset, excellent communication skills, and the ability to resolve IT issues efficiently.

Key Responsibilities:

Provide technical support for software, hardware, and network issues.
Manage and troubleshoot hosting servers, Apache configurations, and website hosting-related issues.
Configure, maintain, and support Microsoft 365 email services, user accounts, and security settings.
Install, upgrade, and maintain operating systems and software applications.
Monitor system performance and security, ensuring uptime and smooth operations.
Respond to technical queries via ticketing systems, email, or phone support.
Collaborate with teams to implement IT best practices and security measures.
Perform routine system maintenance, backups, and updates.
Document IT procedures, troubleshooting steps, and knowledge base articles.

Requirements:

3+ years of experience in IT support or system administration.
Strong knowledge of Windows and Linux-based servers.
Hands-on experience with hosting servers, Apache, and website configurations.
Expertise in managing and troubleshooting Microsoft 365 email services.
Familiarity with Active Directory, DNS, DHCP, and networking concepts.
Strong problem-solving skills with the ability to work independently.
Excellent English communication skills to support global users.
IT certifications such as CompTIA A+, Microsoft Certified (MCSA, MS-900), or AWS/GCP certifications are a plus.
Personal Convince

Why Join Us: