Posted Oct 31, 2024 99 views Report Job
As a Team Lead, you will oversee a team of customer support representatives, monitor performance metrics, and implement strategies to improve service quality. Your goal will be to foster a collaborative environment where every team member can thrive and deliver exceptional customer service.
Responsibilities:
- Lead, coach, and develop a team of customer service representatives to meet and exceed performance goals.
- Monitor team performance through KPIs, productivity metrics, and quality assurance.
- Collaborate with management to develop, implement, and improve service processes.
- Conduct regular performance evaluations, provide constructive feedback, and facilitate training sessions.
- Manage scheduling and ensure optimal resource allocation to meet service demands.
- Address client and customer escalations, providing swift and effective resolutions.
- Foster a positive and collaborative team culture.
Requirements:
Experience: 3+ years in a supervisory or team lead role in a BPO or customer service environment.
Skills:
- Strong leadership and interpersonal skills.
- Proficient in data analysis and performance tracking.
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced, high-demand environment.
- Familiarity with BPO industry standards and best practices
Job Details
Dollarnest
What is your Competitive Advantage?
Similar Job Titles
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
