Duty Manager (Hospitality)

East Gate Industries

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Key Responsibilities:

Candidates must be from hotel Industry

Operations Management:

Oversee the day-to-day operations of the property, ensuring all departments work efficiently.
Monitor cleanliness, maintenance, and overall presentation of the facility.
Coordinate with housekeeping, front office, and other departments to meet guest expectations.

Guest Experience:

Serve as the primary point of contact for guests, handling inquiries, complaints, and special requests.
Ensure a seamless guest experience by resolving issues promptly and professionally.
Monitor guest satisfaction through feedback and suggest improvements.

Staff Supervision:

Manage and support staff during shifts, ensuring adherence to policies and procedures.
Provide training and guidance to team members to enhance performance and service delivery.
Conduct briefings to align staff with daily goals and priorities.

Crisis and Incident Management:

Respond to emergencies, such as health incidents or security issues, following established protocols.
Document and report incidents to senior management and recommend preventive measures.

Administrative Duties:

Prepare daily operational reports and communicate relevant information to the management team.
Monitor and manage budgets related to operations during shifts.
Ensure compliance with health, safety, and legal regulations.

Revenue and Sales Support:

Requirements:

Education: Bachelor’s degree in Hospitality Management or related field (preferred).
Experience: Minimum 2–3 years in a supervisory role within the hospitality industry.

Skills: