Deputy Manager - Client Experience Specialist

The Deputy Manager - Client Experience Specialist at EFU Life Assurance Ltd. plays a pivotal role in enhancing the efficiency and effectiveness of departmental functions. This position requires a strong focus on project management and analytical skills to assist the Departmental Head in planning and executing projects that align with organizational goals. The Deputy Manager is responsible for ensuring that all project outputs meet established standards, engaging in regular monitoring and evaluation to guarantee that deliverables not only meet but exceed expectations. An analytical mindset is vital, as it enables the assessment of project data to identify performance metrics and pinpoint areas for improvement. In addition to core project management duties, the Deputy Manager is tasked with reviewing and enhancing operational processes to identify inefficiencies and propose actionable improvements. The role also encompasses the design and production of compelling client-facing materials that adhere to brand guidelines while ensuring consistency and a high standard of quality. With a proactive approach to exploring opportunities to add value, the Deputy Manager enhances both departmental and organizational reputation by taking ownership of new requests and initiatives, ultimately contributing to a superior client experience.
Responsibilities

Assist the Departmental Head in planning and executing projects that drive departmental and organizational efficiency.
Ensure project outputs meet required standards and expectations through regular monitoring and evaluation.
Analyze project data to assess performance and identify opportunities for improvement.
Observe and review current processes to identify inefficiencies and recommend enhancements.
Design and produce visually appealing presentations that align with established brand guidelines.
Generate innovative design concepts and advise on layout, typefaces, colors, and styles for presentations.
Create client-facing materials focused on maintaining consistency and ensuring quality assurance.
Proactively accept ownership of new and different requests to enhance departmental performance.
Explore and identify opportunities to add value to job accomplishments and improve client satisfaction.