Posted Dec 04, 2023 288 views
Responsibilities:
- Assist customers in system design and BoQ formation.
- Conduct on-site surveys and design BOQ for potential customers when needed
- Assist customers on-site and over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users' laptops, personal computers and mobile devices.
- Answer queries customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to the appropriate Department when needed.
- To Possess, acquire and maintain the technical/professional expertise required to do the job effectively by participating in scheduled training sessions and by means of the principal’s website, product data sheets, manuals and contact with the principal technical support
- Participate and when Eligible, Conduct in-house Trainings/Presentation sessions on new product features and comparisons for market placement
- To indulge in fault finding, repairing, servicing, new installations and routine maintenance.
- Computer systems hardware, software, operating systems configuration and troubleshooting.
Job/Person Specification
- Ideal Candidate should hold a minimum Bachelor’s Degree in Electronics or Electrical Engineering or equivalent
- Sets high standards of performance for self; assumes responsibility and accountability for completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- Stay abreast with latest job-related trends.
Skills
- Experience with troubleshooting scenarios like Windows Operating System Installation, HDD Partitioning etc., remote access tools and/or support of mobile devices
- Basic networking skills (LAN, Wi-Fi Routers, Access Points, etc.)
- MS Office, Team-viewer, Email/Communication etiquette
- Bilingual oral and written communication is desired.
Job Details
Electronic Security Company
Founded in 1991 as Electronic Spares; importers and distributors for semiconductor components and parts, Electronic Security Company has established itself as a leading distributor for Security and Surveillance Systems in Pakistan. Renowned for providing excellence in system design consultancy, solution formation and after sales support across all sectors and industries. We have gained success and reputation through development of friendly partnerships with our vast portfolio of esteemed customers that include top players in Pakistan's surveillance and security systems market.
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