Posted Oct 23, 2024 252 views Report Job
PKR. 60,000 - 70,000/Month
Responsibilities:
- Manage/handle the outgoing/incoming calls professionally
- Identify and assesses customer’s need to achieve satisfaction
- Giving follow up calls to the customers at a specified date and time
- Stay up-to-date on product and service knowledge
- Follow communication procedures, guidelines, and policies
- Managing a large number of outbound/inbound calls
- Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills:
- Excellent written and verbal communication skills, particularly in English
- Strong problem-solving and troubleshooting abilities
- Ability to remain calm and professional under pressure
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Comfortable with technology and ability to quickly learn new systems
- Ability to adapt to changing situations and priorities
Shift Time:
- Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm
- Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am
- Shifts are aligned with UK timing
Salary:
- Market Competitive
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelor/Fresh
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Nov 24, 2024
Posting Date:
Oct 23, 2024
Empire Group
Information Technology · 11-50 employees - Rawalpindi
pInformation Technology/p
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
Customer Support Representative
Digi Tech Outsourcing Solution, Lahore, Pakistan
Posted Nov 16, 2024I found a job on Rozee!
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
