Customer Care Support

Exact Solutions LLC

Multiple Cities, Pakistan

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Posted Nov 01, 2024 1317 views Report Job

PKR. 50,000 - 100,000/Month

We are seeking a dedicated and detail-oriented Customer Care Support to handle client communications, resolve customer issues, and maintain excellent service on various e-commerce platforms. The ideal candidate will have experience in customer service, strong communication skills in English, and the ability to track and report on common issues

Key Responsibilities:

Respond to Customer Inquiries: Address customer queries across multiple e-commerce marketplaces (such as Amazon, eBay, etc.), via email, and through internal communication channels.
Issue Resolution: Troubleshoot and resolve customer issues related to orders, returns, and product functionality in a timely and professional manner.
Ticket Management: Document and manage daily tickets and client interactions, ensuring issues are tracked until resolved.
Escalation Process: Identify issues that cannot be resolved independently and escalate them to the appropriate team members or departments with a clear summary of the problem.
Daily Issue Tracking: Maintain a daily log of customer issues, tracking recurring problems, and reporting patterns to assist in improving service and product quality.
Communication Excellence: Communicate effectively and professionally with customers, ensuring responses are accurate and personalized.
Continuous Improvement: Contribute feedback on common issues and assist in developing solutions to reduce recurring problems.

Required Skills:

Fluent English: Excellent verbal and written communication skills in English.
Customer Service Experience: Previous experience in e-commerce or customer service is preferred.
Problem-Solving: Ability to independently resolve common customer issues and escalate as needed.
Organizational Skills: Strong organization skills to track issues, manage daily tickets, and report on common problems.
Attention to Detail: Ensures accuracy in customer communications and ticket tracking.

Preferred Qualifications: