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Product Manager

We are looking for a Product Manager Connectors to join our newly founded Product Management team. You will be responsible for our connector product business interconnecting major CRMs (Salesforce, Microsoft Dynamics, ServiceNow,) to Contact Centers (EFContactCeter Cisco, Genesys, Five9,) and embedding our capabilities in these. You will be responsible for connecting to these providers' marketplaces and defining the priorities for development.

Your Responsibilities:

Managing and expanding our 3rd party vendors and marketplaces for CRM / CTI connectors,
Utilize CRM marketplaces as lead generation channels, actively engaging with potential customers, responding to their inquiries, and maintaining our Marketplace subscriptions.
Ensuring we are always compliant and have our latest product information in place.
Regularly follow our partnerships and marketplaces for new certification requirements
Create product and marketing documentation, and videos by collaborating with our Marketing Department.
Conduct Market Research to stay updated on CRM industry trends, emerging technologies, and competitor offerings.
Research different CRM flavors, features, and functionalities to expand business.
You shape the future of our product. You will create business value by setting technical implementation goals every quarter.
To achieve this, you will work with multiple Product Owners, responsible for implementing the solutions that you plan.

Requirements:

Master University Degree (internal note: could be any degree, doesn’t necessarily need to be Engineering or Business)
1 to 3 years of Product Management experience in the B2B IT sector
Experience in working with CRMs and a profound understanding of how CRMs work.
Excellent organizational and planning skills
Communicative personality, eager to learn and collaborate in a team
Very good written and oral English skills

The following experiences are an advantage:

Understanding how websites work in terms of URLs, tracking with cookies, Google Analytics
Understanding about APIs (REST,) and software
Familiarity with voice or contact center technologies, in particular, CTI (TAPI, JTAPI, agent and media states)
Experience with CRM implementation and processes

What we offer

Be part of a highly dedicated international and fast-growing IT product company with 170 colleagues
A personal workspace in one of our offices and also a home office option
An open-minded company culture where you are respected as an individual

Skills

B2B IT CRM Google Analytics CTI RESTful APIs

Job Details

Industry:

Information Technology

Functional Area:

Product Management

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Education:

Masters only

Career Level:

Experienced Professional

Experience:

1 Year - 3 Years (Experience in working with CRMs and a profound understanding of how CRMs work.)

Apply Before:

Oct 21, 2024

Posting Date:

Sep 20, 2024

Expertflow Private Limted

Information Technology · 51-100 employees - Lahore

pSince 2007, our mission is to deliver and maintain turn-key call centers and voice portal infrastructure solutions in the Middle East, Pakistan and Africa to local Enterprise clients, such as banks, service providers and utility companies. We have been awarded the Cisco Customer Collaboration partner of 2014 for the entire Europe, Middle East, Africa and Russia. We currently have offices in Switzerland, Egypt, Pakistan, Morocco, Nigeria and Kenya and plan to open the next office in Southafrica in 2015. We are passionate about enabling our clients to: Provide their customers a consistant, measurable and always-on customer service with low waiting times with tools such as WFM and Business Intelligence Increase voice selfservice, provide CTI integrations and do speaker authentication to educe average handling time and thereby reduce costs Improve the quality of the customer interactions and satisfy endcustomers with tools such as Quality Management and Post Call Survey Our consultants cover all aspects Reporting, CTI integrations, Voiceportals, Voice Analytics, Business Intelligence, Voicerecording, Quality management. We serve our clients through local systems integrators in order to complete high-level skills with local presence. We design, implement, maintain and operate the technical callcenter infrastructure, and provide project management for callcenter projects./p

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