Responsibilities:

Managing Online Sales:

  • Handle and process online sales through various e-commerce platforms (website, social media, etc.).
  • Assist customers with product inquiries and guide them to make purchases, ensuring a smooth transaction process.

Customer Communication:

  • Respond promptly to customer queries via email, chat, and phone calls.
  • Maintain excellent communication with customers to build strong relationships and ensure satisfaction.

Phone Support:

  • Attend incoming calls related to product inquiries, order statuses, and other sales-related questions. 
  • Provide clear and concise information on products, pricing, and promotions.

Follow-ups and Feedback:

  • Follow up with customers post-purchase to ensure satisfaction and address any concerns.
  • Collect customer feedback to improve services and sales processes.

Product Knowledge:

  • Keep up to date with product information and pricing to better assist customers with accurate details.
  • Be able to highlight key features and benefits of products to enhance customer decision-making.

Order Management:

  • Assist with tracking online orders, ensuring timely fulfillment, and resolving any order issues.

Sales Growth:

  • Support in driving sales through effective communication and relationship-building strategies.
  • Suggest promotions and discounts to encourage repeat business and upselling opportunities.

Requirements:

  • 1+ year of experience in online sales, customer service, or a similar role.
  • Excellent communication skills (verbal and written).

  • Comfortable answering calls and engaging with customers in a professional manner.
  • Good understanding of online sales platforms and basic CRM tools.

  • A proactive and customer-focused mindset

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Mar 23, 2025
Posting Date:
Feb 20, 2025

HR WAYS (PRIVATE) LIMITED

Recruitment / Employment Firms · 1-10 employees - Karachi

HR WAYS (PRIVATE) LIMITED

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Sales Executive

Ranchers World, Rawalpindi, Pakistan
Posted Feb 19, 2025

Sales Executive - Tiles / Ceramics

ModCASA, Lahore, Pakistan
Posted Feb 20, 2025

Sales Executive

Rock Shield Coatings, Islamabad, Pakistan
Posted Feb 20, 2025

Sales Executive

Selli Sphere, Karachi, Pakistan
Posted Feb 20, 2025
View All
I found a job on Rozee!