This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Aug 05, 2024 1600 views
We are looking for a detail-oriented and reliable Customer Operations Manager to join our team.
- This mid-level role, ideal for candidates with 2-4 years of experience, will work closely with the leadership team to ensure smooth customer operations and improve customer satisfaction.
- This role offers a unique opportunity to address key customer operational challenges and contribute to the growth and success of our company.
- If you have a strong analytical mindset, a background in business operations, consulting, or a similar field, and a passion for operational excellence, we encourage you to apply.
- This is a remote opportunity, and candidates are expected to overlap with North American hours.
Duties:
- Ensure smooth Sales to Customer Support handoff and track key implementation project KPIs to ensure customers have a smooth onboarding process
- Track Customer Support health scores and analyze support ticket patterns to identify areas ofimprovement and key corrective actions
- Analyze feature requests from clients to inform the product roadmap.
- Generate regular reports on key customer operational metrics
- Analyze ticket and call volume alongside capacity models to inform future hiring decisions
- Collaborate with cross-functional teams, including sales, marketing, product and finance, to align on requirements for key projects and ensure seamless execution of initiatives
- Quickly ramp up on various tools and processes to effectively support customer operations.
Requirement:
- Bachelors degree in a relevant field such as Business Administration, Computer Science, or Information Technology.
- 2-4 years of experience in business operations, consulting, or similar roles, ideally in a startup or tech environment.
- High attention to detail and accuracy.
- Proficiency with analytical tools and business intelligence software.
- Excellent communication skills to liaise with executives and cross-functional teams.
- Strong organizational skills to manage multiple tasks and projects.
- Ability to work remotely with a schedule that overlaps North American hours.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Work from Home
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Sep 06, 2024
Posting Date:
Aug 05, 2024
HR WAYS (PRIVATE) LIMITED
Recruitment / Employment Firms · 1-10 employees - Faisalabad, Islamabad, Karachi, Lahore, Rawalpindi
HR WAYS (PRIVATE) LIMITED
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