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Key Responsibilities:
- Guest Interaction: Greet and welcome guests as they arrive, ensuring a warm and friendly environment.
- Customer Service: Provide assistance with guest inquiries, requests, and complaints. Offer information about the facilities, services, and amenities available.
- Reservations and Check-In: Assist guests with reservation check-ins and check-outs, ensuring a smooth and efficient process.
- Issue Resolution: Address any guest concerns or complaints in a professional and empathetic manner, aiming to resolve issues quickly and satisfactorily.
- Communication: Liaise with other departments (e.g., housekeeping, dining, maintenance) to ensure all guest needs are met.
- Guest Requests: Assist with special guest requests, such as arranging transportation, booking activities, or providing additional amenities.
- Feedback Collection: Collect feedback from guests regarding their experience and report any relevant insights to management to improve services.
- Maintaining Records: Keep accurate records of guest requests, issues, and feedback for future reference and reporting purposes.
- VIP and Loyalty Program Management: Provide personalized services to VIP or loyal guests, ensuring they have an exceptional experience.
- Up-selling Services: Promote additional services, such as spa treatments, dining options, or events, to enhance the guest experience.
- Facility Monitoring: Ensure that all public areas are clean, welcoming, and well-maintained, reporting any issues to the relevant departments.
Qualifications:
- Education: Matric and Inter
- Experience: Previous experience in a guest-facing role, such as customer service or hospitality, is preferred but not required.
Job Details
Human Resource Solutions International (HRSI) was constituted in early 2004 and today we are amongst the leading HR solution providers and Executive Search firms in Pakistan. We are privileged to be considered premier human resource solutions for our clients; we perform the role of being a distanced HR department for our clients, carefully analyzing and fulfilling all their needs. rnOn the Executive Research front, HRSI assists over 70 MNCs & Blue Chip clients in Pakistan, Southeast Asia & UAE operating in 20 different Industry verticals. HRSI is also an exclusive partner of “The International Executive Search Federation (IESF)”; world’s largest executive search network, with an alliance of leading executive search firms, in 43 countries. Therefore, HRSI excels in providing global reach via local partnerships.
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