Posted Dec 21, 2023 365 views
The E-Commerce Project Manager is responsible for overseeing and managing all aspects of e-commerce operations, from order receipt to customer delivery. This role plays a crucial part in ensuring the smooth and efficient functioning of the e-commerce platform to enhance customer satisfaction and drive online sales growth.
Roles and Responsibilities:
1. Order Management:
Efficiently handle the end-to-end order management process, including order receipt, verification, processing, and dispatch for timely delivery.
2. Inventory Control:
Monitor and maintain e-commerce inventory levels, ensuring products are readily available and in-stock to meet customer demand.
3. Website Maintenance:
Collaborate with the web development team to ensure the e-commerce website is up-to-date, user-friendly, and free from technical issues.
4. Shipping and Logistics:
Coordinate with logistics partners and carriers to ensure reliable and on-time product deliveries to customers.
5. Payment Processing:
Oversee payment processing, including payment gateway management, refunds, and fraud prevention measures.
6. Sales Analysis:
Analyze e-commerce sales data and customer behavior to identify trends, opportunities, and areas for improvement.
7. E-commerce Marketing:
Collaborate with the marketing team to execute e-commerce marketing campaigns, promotions, and product launches.
8. Returns and Refunds:
Handle returns and refunds efficiently, ensuring a smooth and hassle-free experience for customers.
9. Quality Assurance:
Maintain quality standards for product listings, images, and descriptions to enhance the online shopping experience.
This document is the intellectual property of RONIN Pakistan.
Skills & Core Competencies:
1. E-commerce Platforms:
Proficiency in using e-commerce platforms and tools for order processing, inventory management, and sales analysis.
2. Inventory Management:
Skills in managing and optimizing e-commerce inventory levels.
3. Logistics Coordination:
Ability to coordinate with logistics partners for timely product deliveries.
4. Payment Processing:
Knowledge of payment gateway systems and fraud prevention measures.
5. Data Analysis:
Analytical mindset to interpret sales data and customer behavior.
6. Website Maintenance:
Familiarity with website maintenance and content updates.
7. Marketing Collaboration:
Ability to collaborate with the marketing team on e-commerce promotions and campaigns.
Job Details
Hudaayan is a manufacturing company that sells its product on Online store. Hudaayan has many other projects with different products e.g. Aayanshoes.com
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