Introduction:
Human Development Foundation (HDF) was founded in 1997 by Pakistani diaspora in North America as a gift to homeland on its 50th anniversary, with a passion to pay back to the communities they belong to. Over past 24 year, HDF has positively impacted lives of 3.4 million fellow countrymen through direct service delivery in the areas of Education & Literacy, Primary Healthcare, Livelihood & Food Security, Sustainable Environment and Disaster Response with its physical footprint in 91 Tehsils of 53 Districts. We are seeking for talented and dedicated Accountability Officer in MEAL unit, to join our team and help us achieve our vision and mission.
Position Description:
The Accountability Officer will play a crucial role effectively managing complaints received from accountability hot line number and record information in a timely and professional manner while ensuring complete confidentiality in database. Respond and communicate with the beneficiaries in a dignified manner regarding their complaints/feedback. Review and track the closing of complaints by ensuring every complaint is processed and appropriate response is generated and responded to the complainant. This role involves designing and implementing accountability framework, collecting and analyzing data, and providing actionable insights to improve our programs.
Key Responsibilities
Minimum Requirement
Qualification:
Masters in development studies, Statistics, Social Sciences, Project Management and/or bachelor’s in data sciences with minimum of 2-3 years of experience in management and/or MEAL/accountability experience in a both emergency and development contexts.
Skill Set:
Twenty years of saving and transforming lives For over two decades, HDF has been striving to eradicate multidimensional poverty through its unique model of holistic community development. HDF is one of the highest-rated Non-Profit Organizations (NPOs) by the Pakistan Center for Philanthropy (PCP) and is registered under section 42 of the Companies Act, 2017. HDF is privileged to operate in Pakistan under a valid MOU duly signed with Economic Affairs Division (EAD).