Responsible for acting as a liaison between our Arabic customer(s) and the respective client and ensuring compliance with processes and policies.
Job Description:
- Interact with agents to provide and process information in response to their customer’s inquiries, concerns, and requests about products and/or services.
- Collaborate and build relationships with agents to strengthen service competitiveness
- Communicate timely back to agents, track and resolve any issues regarding the service
- Contribute to a customer development role
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Job Specifications:
- O Levels/Matric or above
- Excellent command over written & Arabic & English
- Proficiency with MS Office particularly MS Excel
- Flexibility & Adaptability
- Customer-centric attitude
- Emotional Intelligence and Critical Thinking
- Self-motivated, assertive, and responsive
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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