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We are seeking dedicated individuals to join our team as Certified Customer Service Representative (CCSP). This role offers a unique opportunity to become certified in customer service excellence through our specialized program. Our team comprises highly qualified trainers dedicated to fostering effective communication skills and providing comprehensive training to empower individuals for success. We collaborate closely with talented individuals, offering guidance to help them identify and refine their skills. We aim to provide opportunities for individuals to develop and flourish independently. We prioritize meeting the diverse needs of our participants by offering skill-enhancement programs that foster both personal and professional growth.
Key Responsibilities:
- Master verbal and non-verbal language skills, grammar, fluency, and system maneuvering.
- Develop proficient typing speed and computer skills essential for customer service roles.
- Prepare for the recruitment process through mock interviews and weekly assessments.
- Demonstrate refined communication, grammar, vocabulary, and pronunciation in interactions.
- Groom your personality to boost confidence and professionalism in customer-facing roles.
- Collaborate with industry professionals and explore the diverse world of ibex. and its Fortune partners.
Qualifications:
- High school diploma or equivalent qualification required; Bachelor’s degree preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to engage effectively with diverse audiences.
- Proficiency in computer usage and typing skills.
- Commitment to personal and professional growth.
- Ability to work collaboratively in a team-oriented environment.
Benefits:
- Opportunity to become certified in customer service excellence.
- Access to top-notch training and development programs.
- Exposure to a diverse range of industries and partners.
- Career advancement opportunities within ILA - ibex. Learning Academy and its affiliated companies.
Job Details
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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