Posted Oct 26, 2023 386 views
As the IT System Administrator, you will provide technical assistance and support for all IT systems. This usually includes aiding end-user with setting up devices, performing troubleshooting and implementing processes for performance monitoring. The IT System Administrator is also responsible for the management of IT-related inventory and maintenance of devices. Responsibilities also include configuring and troubleshooting of the attendance system along with the network infrastructure.
Key Responsbilities
- Provide end-user support with respect to setting up laptops, printers, network, telephone etc
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Aid with all software and hardware related matters
- Assist in implementation of ERP system
- Co-ordinate with end-users to resolve any IT issues in a timely manner
- Install and configure new computer resources including hardware, software and applications
- Perform periodic maintenance of for all devices
- Ensuring that IT services are timely and effectively delivered while also meeting the needs of the business teams
- Coordinate with Vendor for escalations of issues and timely resolution and preparation of Root Cause Analysis reports.
- Identifying and controlling risks related to the supply of IT services and makes sure that those services are provided in compliance with applicable standards
- Managing the setup, use, and performance of IT service management tools and technologies while continuously assessing and enhancing IT service performance
- Maintain the inventory of required IT items, accessories and spares
- Development of SOP and ensuring all records are up to date
- Analyze feedback from end users regarding the functionality of IT services support such as email, networking, software and hardware.
- Support and manage the IP Telephone Support and CCTV Surveillance system
What we are looking for in you
- A minimum of a Bachelor’s degree in Computer Science, Information Technology, or a related field
- 3 to 5 years of relevant experience
- Excellent diagnostic and problem-solving skills
- Outstanding organizational and time-management skills
- In-depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Knowledge of enterprise applications such as SAP. Oracle ERP, MS Dynamics
Job Details
IMGS Group
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