IT Assistant

Background/IRC Summary: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war and disaster. At work today in over 40 countries and 22 U.S. cities, we restore dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

IRC has been working in Pakistan since 1980, managing and delivering large, complex programs to meet the needs in health, education, safeguarding, environmental health and livelihoods for displaced, poor and disaster affected communities. With the support of the federal and provincial governments, and generous donors like FCDO, ECHO, USAID, GAC and Australian Aid Agencies the IRC is currently implementing projects across the country.

Job Overview/Summary: To assist manager in ensuring proper maintenance of networks, computers and other peripheral IT devices.

Major Responsibilities:

• Ensure that computers peripherals such as scanners, printers, monitors and others are configured and properly working for all field staff members.
• Provide assistance to end users for the configuration and troubleshooting of Microsoft suite products such as Outlook, Word, Excel and PowerPoint
• Deploy Local Area network infrastructure following applicable IRC Standard regarding cabling, WIFI and other active network equipment.
• Assist in ensuring safe and secure working of office networks and adopt necessary measure to keep the networks/workstations free from viruses.
• Carry out resolution of day-to-day IT issues to users.
• Responsible for hardware and software troubleshooting / installations.
• Responsible for timely hardware servicing of hardware as and when required.
• Assists in managing systems, networks & facilitate users as par policy.
• Maintain IT-related reference documents for all devices and their configurations & installations.
• To make sure that all hardware and software license agreements are fulfilled for all systems, networks. Must take reasonable precautions to guard against corruption of data or software or damage to hardware.
• Assist in maintaining data backup on weekly, monthly basis and keep individual data as confidential.
• Responsible for periodical updates of windows and network security updates, Antivirus updates etc.
• Track record of equipment sent for repairs / service.
• Ensure timely equipment maintenance, upgrade, and replacement as well as management of ISP contracts and software maintenance agreements.
• Other responsibilities as and when assigned by the supervisor.

Position Reports to: IT Manager

Position directly supervises: none

Indirect Reporting: IT Coordinator 

Job Requirements:

Education:

Bachelor Degree in IT and any relevant degree.

Work Experience:

• 1 to 2 years relevant experience.
• Experience of handling computer networks
• Experience in data management and report writing
• MCSE , CCNA will be a plus
• Demonstrated Skills and Competencies:
• Hand on command on MS Office Excel etc.

Language Skills:

English/Urdu

Desired:

Willingness to work long hours and flexible schedules as required

The IRC Core Values and Commitments;

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons.

IRC is committed to ensuring that IRC staff is suitable to work with children and have the knowledge s/he needs to uphold and abide by the IRC’s Child Safeguarding Policy.

Level of interaction with children: Less Frequent direct contact with children

IRC ensures that its staff must actively practice the roles and responsibilities related to client responsiveness, accountability to people in affected communities and must have competencies to solicits and listens to feedback and other’s perspectives, responds to feedback with maturity and sensitivity and takes appropriate decisions and makes changes to behavior or actions in response to feedback.

IRC recognizes that gender equality is fundamental to the achievement of our organizational mission. As such, IRC is committed to the promotion of gender equality in all aspects of our operations and programs. Our organizational policies, procedures and actions demonstrate this commitment.

Women candidates minorities and differently abled persons are highly encouraged to apply.