Posted May 07, 2024 4517 views
Overview:
We are seeking a motivated and passionate individual to join our team as a Junior Branchless Banking Specialist. In this role, you will provide frontline technical support utilizing branchless banking platforms
Responsibilities:
- Provide support and assistance including branchless banking apps and digital wallets
- Diagnose and troubleshoot technical issues providing timely and effective resolution to ensure minimal disruption to banking operations
- Communicate with cross-functional teams about technical issues
- Maintain detailed records of technical issues and resolutions ensuring accurate documentation for future reference and analysis
- Escalate complex technical issues to senior branchless banking specialist for further investigation and resolutions following established escalation procedures and protocols
- Participate in quality assurance activities such as testing new features and updates to branchless banking system to ensure functionality, usability, and security standards are met
Qualification:
- Bachelor’s degree in Information Technology, Computer Science or a related field(or equivalent work experience 02 Years )
- Strong technical aptitude and problem solving skills with the ability to troubleshoot application issues independently
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly
- Ability to work effectively in a fast-paced environment and prioritize tasks based on urgency and impact
- Familiarity with banking systems, digital banking platforms and mobile technologies is a plus
Job Details
Askari Bank Limited
The bank was founded in 1992, and in the 27 years since , our growth and success patterns have far outgrown industry standards. It is a matter of pride for us to be able to offer one of the widest array of products to our customers through our extensive branch network all over the country. Services offered:- Consumer Banking Services Personal Finance Mortgage Finance Business Finance Smart Cash Auto Financing Askari Debit Card Travelers Cheques Value Plus Deposits Profit / Marckup Rates on Products/p
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