Customer Service Representative

A US Base back office needs a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will serve as the primary point of contact for customer inquiries and complaints. Your goal will be to ensure customer satisfaction by addressing their needs promptly and professionally.

Responsibilities:

Responding to Customer Inquiries: Answering customer inquiries via phone, email, or live chat in a timely and courteous manner. Providing accurate information about products, services, and company policies.
Handling Customer Complaints: Investigating and resolving customer complaints or issues promptly and effectively. Escalating complex issues to the appropriate department or supervisor as needed.
Processing Orders and Returns: Assisting customers with placing orders, processing returns, and issuing refunds or exchanges. Ensuring accuracy and efficiency in order processing.
Providing Technical Support: Offering technical support and troubleshooting assistance to customers experiencing product or service-related issues. Guiding customers through troubleshooting steps and resolving technical issues to their satisfaction.
Maintaining Customer Records: Updating and maintaining customer account information, order history, and interactions in the company's CRM (Customer Relationship Management) system. Keeping detailed records of customer interactions and resolutions.
Cross-Selling and Up-Selling: Identifying opportunities to cross-sell or up-sell products or services to customers based on their needs and preferences. Providing product recommendations and promoting special offers or promotions.
Ensuring Customer Satisfaction: Monitoring customer satisfaction levels and seeking feedback to identify areas for improvement. Taking proactive measures to address customer concerns and enhance the overall customer experience.

Qualifications:

High school diploma or equivalent; bachelor's degree preferred.
Previous customer service experience in a similar role is preferred.
Excellent communication and interpersonal skills (English).
Strong problem-solving and decision-making abilities.
Proficiency in using CRM software and other customer support tools.
Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.

Skills

Customer Care Representation Fluent in English Customer Handling

Job Details

Industry:

Services

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Dec 28, 2024

Posting Date:

Nov 27, 2024

Karma Software Solutions

Services · 11-50 employees - Lahore

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