Posted Mar 23, 2025 318 views Report Job
PKR. 25,000 - 30,000/Month
As a Customer Experience Officer / Executive, you will be the first point of contact for our customers. Your role is to assist with transaction inquiries, troubleshoot issues, and ensure a smooth experience for users.
Key Responsibilities:
- Answer customer calls, emails, and chats regarding transactions and service-related issues.
- Provide guidance on transaction processes, exchange rates, and compliance requirements.
- Escalate unresolved issues to the relevant departments.
- Maintain professionalism and empathy when handling customer complaints.
- Assist customers in troubleshooting online portal and mobile app issues.
Key Requirements:
- Bachelor’s degree preferred.
- 0-2 years of experience in customer service, preferably in banking or remittance.
- Strong verbal and written communication skills and fluent in English.
- Ability to work in shifts, including weekends if required.
- Familiarity with financial transactions and money transfer processes is a plus.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Experience:
Fresh - 2 Years
Apply Before:
Apr 23, 2025
Posting Date:
Mar 23, 2025
Krex Solutions PVT LTD
Banking/Financial Services · 11-50 employees - Kharian
Consultancy service provider for International Remittance companies
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