Posted Oct 07, 2024 793 views
We are looking for motivated Call Center Agent for full-time shifts!
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Provide accurate product, service, and policy information.
- Resolve customer complaints and escalate issues as needed.
- Document interactions in the CRM system.
- Stay updated on company offerings and promotions.
- Follow company guidelines for quality and compliance.
- Collaborate with the team to meet performance goals.
- Participate in training to improve skills.
Qualifications:
- High school diploma or equivalent.
- Previous call center or customer service experience preferred.
- Strong communication and problem-solving skills.
- Ability to handle high call volumes in a fast-paced setting.
- Familiarity with CRM software and Microsoft Office.
- Positive attitude, patience, and commitment to customer service.
- Flexible to work shifts, including evenings and weekends.
Why Join Us?
- Competitive salary with monthly/quarterly performance bonuses.
- Monthly allowances for transportation, meals, and communication.
Job Details
Lead X Marketing
At LeadX Marketing, we are a leading provider of customer engagement solutions, committed to delivering exceptional service and support across various industries, including healthcare. As we expand our healthcare campaign, we focus on providing high-quality customer interactions and tailored solutions that meet the needs of our clients.
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