This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Sep 04, 2023 220 views
Responsibilities:
- Manage large amounts of inbound and outbound calls & messages in a timely manner.
- Respond to local and international customers.
- Identify customers' needs, clarify information, research every issue, and provide solutions.
- Build sustainable relationships and engage customers by going the extra mile.
- Guide customers through troubleshooting, navigating the company site, or using the products or services.
- Work with multiple platforms, e.g., Instagram, Facebook, WhatsApp, Shopify, etc.
- Provide detailed reports on customer insights.
Requirements:
- At least one year of professional experience.
- Strong communication skills (both verbal and written).
- Fluent in English & Urdu.
- Great active listening skills.
- Computer literacy.
- Basic knowledge and fluency in Microsoft Excel.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
Rotating
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Oct 05, 2023
Posting Date:
Sep 04, 2023
Maansal Digital Solutions
Advertising / PR · 11-50 employees - Karachi
Maansals is an e-Commerce & Media company that manages multiple digital brands, such as, Manto Store (Fashion), Haniya Accessories (Jewellery), Footprints (Gifting Ecom), Inspired Perfumes (Beauty & Cosmetics)
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