Posted Sep 03, 2024 286 views
Reporting To: Team Lead - BPO Operations
Key Responsibilities:
Customer Interaction:
- Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing information about products and services.
- Assist customers with their needs, ensuring a high level of customer satisfaction and service excellence.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Problem Resolution:
- Identify customer problems and resolve them effectively, escalating complex issues to the appropriate department if necessary.
- Follow up on customer interactions to ensure that their concerns are resolved promptly and satisfactorily.
Data Management:
- Accurately enter and update customer information in the company’s database during and after interactions.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
Quality Assurance:
- Adhere to company policies, procedures, and quality standards in every interaction.
- Participate in regular training sessions and coaching to enhance service delivery and product knowledge.
Team Collaboration:
- Work closely with team members to meet individual and team performance goals.
- Participate in team meetings and share best practices for delivering exceptional customer service.
Qualifications & Skills:
- Education: Minimum of a High School Diploma or equivalent; Bachelor’s degree preferred.
- Experience: Prior experience in customer service or a call center environment is a plus but not required.
- Skills:
- Excellent communication skills in English (both verbal and written).
- Strong active listening and problem-solving skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Proficiency in using computer systems and CRM software.
Key Competencies:
- Customer-focused mindset with a dedication to service excellence.
- Ability to remain calm under pressure and handle difficult situations with professionalism.
- Strong organizational skills and attention to detail.
Benefits:
- Competitive salary package.
- Performance-based bonuses.
- Health insurance and other benefits as per company policy.
- Opportunities for career advancement within the company.
Job Details
pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p
What is your Competitive Advantage?
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