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We are seeking a highly skilled and customer-focused Customer Care Representative to join our team. As the primary point of contact for our customers, you will be responsible for providing exceptional service and support via phone, email, and chat.
Your goal will be to resolve customer inquiries and concerns in a timely and professional manner, ensuring a positive experience and building loyalty. You will utilize your excellent communication and problem-solving skills to:
- Address customer complaints.
- Provide product information.
- Troubleshoot issues.
Additionally, you will be expected to:
- Maintain accurate records of customer interactions.
- Identify opportunities to upsell or cross-sell products.
- Collaborate with internal teams to resolve customer issues.
Job Details
Mass Logistics
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