Posted Jul 10, 2024 373 views
You will play a vital role in promoting flydubai’s travel products and services to our valued customers. You will be responsible for providing exceptional customer service, assisting with flight bookings, and ensuring a smooth travel experience for all flydubai passengers.
Key Accountabilities
- Collaborate effectively with the line manager and teammates to achieve team goals.
- Assist the sales team in handling group inquiries and ensuring timely responses (within 24 hours) to trade partners via email and phone.
- Process sales and trade group demands accurately and efficiently, ensuring timely delivery.
- Work with the Revenue Management team to negotiate and obtain competitive quotes for group bookings.
- Maintain and update data in various formats, sharing reports with the line manager on a weekly and monthly basis.
- Conduct follow-ups on time limits, quotes, and name updates.
- Analyse FIT fares compared to competitors and market trends, following a weekly schedule.
- Utilize strong verbal and written communication skills to interact effectively with B2B, B2C clients, and team members.
- Demonstrate exceptional time management and prioritization skills to handle multiple tasks efficiently and accurately.
- Proficiently use Microsoft Office applications, particularly Excel, to create and submit daily group reports.
- Provide comprehensive support to sales agents during sales activities.
- Track and follow up on group bookings.
- Address issues related to flydubai debit ID generation.
- Generate and submit daily and monthly GIT reports for the sales team.
- Follow up on group quotations with Revenue Management team for any negotiations.
- Create progress reports within the department and suggest strategies for improvement.
- Obtain OK to Board (OKTB) for all paper visas associated with GIT bookings.
- Support the sales team with GDS and Weblink capping procedures.
- Maintain close communication with trade partners to ensure smooth closure of GIT transactions.
- Participate in decision-making on day-to-day adjustments with Revenue Management and line management for both FIT and GIT bookings.
- Follow up on group requests received from trade partners and track issuance with sales after PNR creation.
- Implement and disseminate grid/policies and capping procedures for the Pakistan region.
- Take responsibility for specific tasks assigned by management.
- Collaborate closely with the Revenue Management teams for FIT fare adjustments.
Minimum Qualification / Experience/ Knowledge / Skills
Minimum Qualification: Bachelor’s degree or equivalent
Experience:
- Minimum of 1-2 years of experience in a sales support role or a related field
- Experience in the travel industry is a plus.
Knowledge / Skills:
- Knowledge and understanding of GDS.
Additional Requirements:
- Excellent communication and interpersonal skills, both written and verbal in English.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks, manage time effectively, and multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- A passion for the travel industry and excellent customer service.
Core Competencies:
- Customer Focus
- Team work
- Effective Communication
- Personal Accountability & Commitment to achieve.
- Resilience and Flexibility (Can do attitude).
- Sales Support Faislabad (Based In Islamabad)
Job Details
MENZIES-RAS Pvt Ltd
Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.
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