Posted Aug 20, 2024 378 views
- 1. Conduct in-depth analysis of existing processes to identify inefficiencies and bottlenecks.
- 2. Develop and implement strategies for process improvement, considering both operational and technological solutions.
- 3. Collaborate with cross-functional teams to gather requirements, design new processes, and ensure successful implementation.
- 4. Timely Preparation of daily G2P disbursement reports for submission to stakeholders.
- 5. Utilize data analysis tools and techniques to identify tends, patterns, and areas of improvement.
- 6. Monitor and evaluate the effectiveness of process improvement initiatives and make necessary adjustments as needed.
- 7. Provide and training and guidance to employees on new processes and best practices.
- 8. Stay -up-to date with industry trends and advancements in business process regarding reengineering methodologies.
- 9. work with business users and stakeholders to develop and implement improved business processes.
- 10. Collect, analyse, and document business rules, processes, and prepare use cases or other types of requirements documentations.
- 11. All sort of disbursement related to G2P in a timely and efficient manner.
- 12. Maintain and keep record of data up to date all the time for internal/external audit.
- 13. Timely reconciliation of real time disbursements.
- 14. Any other task assigned by the Line Manager.
- 1. Ensure compliance with Bank s policies and procedures as well as SBP/prudential regulations for smooth conduction of Branchless/Bank Operations efficiently and consistently. 2. Ensure complete understanding of Branchless/Bank Operations, policies & documentation requirement.
- 3. Liaison with DFS regional coordinator, corporate clients, partners, and correspondent banks coordinators for operational execution.
- 4. Assist team members with customer issues and complaints, follow-up as necessary.
- 5. Proficient in using different portals/Modules for catering customer requests.
- 6. Monitor and maintain accounts and ensure KYC information is accurate and up to date in internal systems.
- 7. Use a variety of methods to professionally communicate with internal and external stakeholders throughout the business day regarding work to resolve disputes/complaints in a timely and efficient manner.
- 8. Preparation and maintenance of dashboards of maintenance activities performed by the individual as well as team to monitor overall performance in line with the relevant Key Performance Indicators.
- 1. Proficient in MS Office/Power BI/Power Point etc
- 2. Strong analytical skills
- 3. Team management
- 4. Time management
- 5. Customer Relationship
- 6. Ability to work under pressure
- 7. Sound communication and interpersonal skills
- 8. Data Reporting and Analysis skills.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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