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- This position is responsible for overseeing the smooth functioning of all operational activities related to issuance, delivery and maintenance of debit cards, ensuring a seamless and efficient operation. This role ensures the compliance with regulatory guidelines, internal policies, and industry standards while delivering excellent service to cardholders.
- An Executive Debit Cards, will be responsible for overseeing the entire process of ATM card production, handline queries/complaints, coordinate with vendors, monitoring stock, ensuring quality, efficiency and compliance, duties will include:
- Process applications for all debit cards branch & branchless by ensuring all required documentation.
- Coordinate with card production vendors to ensure timely production.
- Coordinate with courier for timely delivery of debit cards.
- Handle customer all types of inquiries related to debit card issuance, delivery, activation and transactions.
- Resolve customer complaints and issues promptly and professionally related to debit cards.
- Provide detailed information and assistance regarding card features, benefits and usage.
- Prepare reports on debit card performance and operational efficiency.
- Ensure compliance with bank policies, procedures and regulatory requirements.
- Stay updated on industry trends and regulatory changes related to debit card operations.
- Work closely with the branch & branchless banking teams, customer service and other relevant departments to streamline card operations.
- Coordinate with external vendors and service providers for card production and related services.
- Initiatives aimed at improving card services, customer experience & operational efficiency.
- Monitoring of stock report and restocking of cards as per business plan.
- To complete the additional task, assign by Line Manager in routine or time to time basis.
- 1. Educational Background
- Minimum bachelor s in banking, business administration, or a related field, preferably Master degree from HEC recognized institute or reputed foreign university.
- 2. Skills
- Strong knowledge of PSD Regulations and Local and international card schemes.
- Proficiency in card management software and banking systems.
- Having Proficient Knowledge in MS Word, MS Excel, MS Office, MS Access & PowerPoint.
- Analytical skills to detect fraud and resolve transaction issues.
- Should have problem-solving skills.
- 3. Experience
- Having at least 4 years of experience and at least 1 year of experience in ADC Operations.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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