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- Coordination & provide support to all branches for resolution of all Operational issues.
- Providing back end support and services to branches and providing effective solutions to their problems related to their operational issues.
- Identify deficiencies/gaps already implemented operational processes both in branches and centralized operations & action with relevant stakeholders to bridge them accordingly.
- Review of Centralized operations Manuals, Policies & SOPs as per submit subsequent amendments for revisions & update.
- Ensure the implementation of Regulatory, HO instructions regarding at branches as well as at HO.
- Coordination with PMO & other relevant stakeholders for updates on projects of digitization/automation including RPAs.
- Create/prepare BRDs and coordinate for UATs, of all upcoming products, system development and changes.
- Manage cross-functional project teams for upcoming project planning and implementation.
- Handling all types of escalations of branches related to operational matter & support for resolution.
- Maintaining the desired level of quality within the department and stakeholders.
- Prepare Centralized operations daily dashboards to monitor the performance of individuals/teams.
- Ensure high quality operational services delivery by operation staff at branches.
- Review the SBP s circulars, policies and any updates pertain to Operations and ensure the timely implementation.
- Ability to learn quickly and can be assigns multi-tasking.
- Coordination & provide support to all branches for resolution of all Operational issues.
- Providing back end support and services to branches and providing effective solutions to their problems related to their operational issues.
- Identify deficiencies/gaps already implemented operational processes both in branches and centralized operations & action with relevant stakeholders to bridge them accordingly.
- Review of Centralized operations Manuals, Policies & SOPs as per submit subsequent amendments for revisions & update.
- Ensure the implementation of Regulatory, HO instructions regarding at branches as well as at HO.
- Coordination with PMO & other relevant stakeholders for updates on projects of digitization/automation including RPAs.
- Create/prepare BRDs and coordinate for UATs, of all upcoming products, system development and changes.
- Manage cross-functional project teams for upcoming project planning and implementation.
- Handling all types of escalations of branches related to operational matter & support for resolution.
- Maintaining the desired level of quality within the department and stakeholders.
- Prepare Centralized operations daily dashboards to monitor the performance of individuals/teams.
- Ensure high quality operational services delivery by operation staff at branches.
- Review the SBP s circulars, policies and any updates pertain to Operations and ensure the timely implementation.
- Ability to learn quickly and can be assigns multi-tasking.
- Bachelor s degree from a reputable Institution.
- Having 3-5 Years relevant work experience
- Excellent interpersonal skills and ability to work effectively with individuals at each level.
- Strong problem solving and decision making
- Excellent Presentation Skills.
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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