Branch in Charge (Patokki)

M&p Express Logistics (Private)Limited

Patoki , Pakistan

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PKR. 60,000 - 60,000/Month

The Branch in Charge at M&p Express Logistics (Private) Limited is a pivotal role that oversees the efficient operation of the branch while ensuring the highest quality of customer service. Responsible for managing a team of seven individuals, this position requires a proactive leader who can effectively communicate and solve problems while maintaining strong relationships with customers. The Branch in Charge plays a crucial role in fostering a positive team environment and motivating employees to achieve operational targets while meeting the logistic challenges of the industry. This position demands at least three years of experience, particularly in logistics, alongside excellent communication skills to build and maintain customer trust and satisfaction.
Responsibilities

Lead and supervise a team of seven staff members, providing guidance, support, and training to enhance team performance.
Ensure exceptional customer service by establishing and maintaining positive relationships with clients and addressing their needs effectively.
Oversee daily operations of the branch, including resource management, logistics planning, and execution of branch objectives.
Monitor performance metrics and implement strategies to improve service efficiency and overall customer satisfaction.
Coordinate with the logistics team to ensure timely delivery of goods and compliance with relevant regulations.
Address customer inquiries and resolve issues promptly to maintain a high level of client satisfaction.
Organize staff schedules and delegate responsibilities to optimize workflow and meet operational demands.
Maintain accurate records of transactions, customer interactions, and branch performance for reporting purposes.
Implement and uphold compliance with company policies and industry regulations to ensure safe and efficient operations.
Actively participate in ongoing training and development opportunities to enhance personal and team skills.