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Key Responsibilities:
- Research and identify solutions for software and hardware issues, tracking them to resolution within agreed time limits.
- Provide prompt and accurate feedback to users, ensuring high levels of customer satisfaction.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Assist in establishing a robust networking environment by installing, configuring, testing, and documenting network systems according to design specifications.
- Support day-to-day networking tasks to ensure network reliability, availability, and serviceability with minimal interruptions.
- Provide technical support by responding to work orders and tickets from users, analyzing and resolving reported network problems.
- Assist in producing documentation for installations, network topology, and troubleshooting communications hardware or software.
- Quickly learn new or unfamiliar technologies and products using available documentation and internet resources.
Skills and Qualifications:
- Strong knowledge of computer networks, including DNS and DHCP.
- Excellent troubleshooting skills with a focus on problem resolution.
- Proficient in installing and configuring Microsoft Windows Operating Systems and email client applications.
- Good understanding of computer systems, Windows Servers, and Active Directory in a domain environment.
- Strong communication skills, both verbal and written.
- Ability to multitask effectively in a fast-paced environment.
- Proven problem-solving skills and attention to detail.
Preferred Qualifications:
- Previous experience in a system support or network support role.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate) are a plus.
Skills
Job Details
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
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