Front Desk Officer

Naseem Ijaz memorial College of Health Sciences

Lahore , Pakistan

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Posted Apr 17, 2025 513 views Report Job

PKR. 50,000 - 50,000/Month

The Front Desk Officer at Naseem Ijaz Memorial College of Health Sciences plays a pivotal role in creating a welcoming and efficient environment for all students, faculty, and visitors. This position requires a proactive individual who excels in customer service and possesses strong communication and organizational skills. The Front Desk Officer oversees various administrative tasks, manages inquiries, and ensures that all front office operations run smoothly. This role is vital in maintaining the first point of contact for anyone entering the college and significantly impacts the overall customer experience. As the initial representative of the college, the Front Desk Officer sets the tone for visitor and student interactions, demonstrating professionalism and a commitment to service excellence. The ideal candidate must have a solid understanding of customer needs and exhibit strong attention to detail. They will utilize their computer literacy and proficiency with Customer Relationship Management (CRM) software to record and manage visitor interactions. Although this role does not involve managing a team, it requires a self-motivated individual who can work independently and maintain a high level of productivity. The Front Desk Officer is expected to streamline front desk operations while contributing to the overall positive experience at the college.

Responsibilities

Greet visitors and guide them to the appropriate resources or personnel.
Answer and manage incoming calls, providing accurate information and redirecting inquiries as needed.
Maintain an organized front desk area and ensure that all materials are up-to-date and easily accessible.
Manage the appointment scheduling process for faculty and staff, coordinating availability and visitor requirements.
Utilize customer relationship management (CRM) software to track visitor interactions and ensure follow-ups where necessary.
Perform data entry and maintain accurate records of visitor data and inquiries.
Assist students and guests by providing necessary information regarding college programs, services, and facilities.
Handle any inquiries or complaints with a professional and courteous approach to ensure customer satisfaction.
Collaborate with various departments to facilitate smooth operations and enhance communication across the college.
Participate in training and development opportunities to improve skills related to front desk administration and customer service.