Posted Aug 20, 2024 472 views
We are seeking a motivated and organised individual to join our team as a Customer Service and Sales Representative.
- This role is crucial for managing customer interactions, retaining existing clients, and attracting new business through effective communication and advertising.
Key Responsibilities:
Customer Interaction:
- Handle all incoming calls from customers professionally and efficiently.
- Provide information and assistance regarding our car hire services.
Record all customer interactions and data accurately in the CRM system.
Customer Retention and Sales:
- Maintain and strengthen relationships with existing customers to ensure high levels of customer satisfaction and retention.
- Identify opportunities to cross-sell and upsell services to existing customers.
- Actively pursue new customer acquisition through outbound calls and follow-up communications.
CRM Management:
- Use CRM software (such as Monday.com) to manage customer information, track sales activities, and follow up on leads.
- Ensure all customer data is up-to-date and accurately recorded.
Advertising and Marketing:
- Update and manage advertisements on various platforms to attract potential customers.
- Place new ads regularly to ensure visibility and reach.
- Review and improve advertising strategies to maximize effectiveness.
Communication and Reporting:
- Communicate effectively with customers in clear and fluent English.
- Prepare and submit regular reports on sales activities, customer interactions, and advertising performance.
- Collaborate with the team to develop and implement strategies for customer acquisition and retention.
Qualifications and Skills:
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
- Proven experience in customer service, sales, or a related role.
- Proficiency in using CRM software, preferably Monday.com.
- Excellent verbal and written communication skills in English.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Proficiency in using advertising platforms and social media for business purposes.
What We Offer:
- Competitive salary and performance-based incentives.
- Professional development opportunities.
- A supportive and collaborative work environment.
- Opportunities to grow and advance within the company
Skills
Job Details
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