Posted 3 hours ago 20 views Report Job
PKR. 35,000 - 45,000/Month
Key Responsibilities:
Customer Support:
- Respond to customer inquiries through various communication channels.
- Provide accurate, valid, and complete information to customers.
Issue Resolution:
- Handle customer complaints and provide appropriate solutions.
- Escalate unresolved issues to relevant departments and ensure timely resolution.
Product and Service Knowledge:
- Stay updated with product/service information to provide informed responses.
- Educate customers on product features, services, and upgrades.
Data Entry and Documentation:
- Log customer interactions and feedback accurately in the system.
- Maintain updated customer records.
Problem Solving:
- Troubleshoot customer issues and provide step-by-step solutions.
- Identify patterns in customer complaints and share with management.
Follow-Up:
- Ensure timely follow-up with customers for unresolved issues.
- Keep customers updated on the status of their inquiries or issues.
Collaboration:
- Coordinate with other departments (Sales, Technical Support, Operations) to address customer needs.
- Provide feedback to the team for service/process improvements.
Key Skills and Qualifications:
Education:
- High school diploma or equivalent (Bachelor’s degree is a plus).
Skills:
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Multitasking and time management skills.
- Familiarity with customer service software, CRM, and databases.
Compensation
Attributes:
- Patience and empathy in handling customer concerns.
- Detail-oriented with a focus on customer satisfaction.
- Ability to remain calm and professional under pressure.
- Competitive salary.
- Health and wellness benefits.
- Performance-based incentives.
Job Details
Industry:
Functional Area:
Total Positions:
20 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Less than 1 Year - 1 Year
Apply Before:
Mar 04, 2025
Posting Date:
Feb 03, 2025
Oculus Ventures
Consultants · 1-10 employees - Lahore
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