Posted Aug 26, 2024 507 views
Job Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving customer complaints, and providing a high level of customer satisfaction. This role requires strong communication skills, problem-solving abilities, and the capability to work in a fast-paced environment.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, chat, or in-person, ensuring a prompt and effective response.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues in a friendly and efficient manner.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their needs are fully met and that they are satisfied with the service provided.
- Collaborate with team members and other departments to address customer needs.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Stay updated on product knowledge, company policies, and changes in services to provide accurate information to customers.
Qualifications:
- Intermediate or equivalent, Bachelor's degree is plus
- Proven experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to handle difficult situations and maintain a positive attitude.
- Proficient in using customer service software, databases, and CRM tools.
- Ability to multitask, prioritize, and manage time effectively.
- Strong attention to detail and organizational skills.
- Ability to work both independently and as part of a team.
Working Conditions:
- Full-time position.
- 6 Days a week (Saturday to Thursday)
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
Skills
Job Details
Office Empire
At Office Empire, we believe that every office should feel like home. That's why we offer custom-designed furniture and innovative, quality products.
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