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The Customer Service Executive in real estate focuses on providing exceptional support to clients, addressing inquiries, and resolving issues to ensure customer satisfaction. They act as the point of contact for clients before, during, and after transactions.
Key Responsibilities:
Client Inquiries & Support:
- Handle incoming calls, emails, and messages from potential and existing clients.
- Provide information about available properties, prices, and the buying/renting process.
- Assist clients with documentation, processes, and any concerns they may have.
Problem Resolution:
- Address customer complaints, resolve issues, and ensure a smooth experience for clients.
- Follow up with clients post-purchase to ensure they are satisfied with their real estate transactions.
Sales Support:
- Assist the sales team by providing customer feedback and insights.
- Help prepare property brochures, presentations, and other sales materials.
- Coordinate property viewings, documentation, and other logistical support for clients and the sales team.
Customer Relationship Management:
- Build and maintain strong relationships with clients through regular follow-ups and personalized communication.
- Keep clients updated on the progress of their transactions, new listings, or changes in property status.
Data Entry & Record Keeping:
- Maintain accurate and up-to-date records of client interactions and transactions.
- Update CRM systems with client details, inquiries, and feedback.
Coordination with Other Teams:
- Work closely with the sales team, property managers, and other departments to ensure a seamless customer experience.
- Coordinate any required after-sales services such as maintenance or property management.
Skills & Qualifications:
- Education: High school diploma or bachelor’s degree in business, customer service, or a related field.
- Experience: Experience in customer service, preferably within real estate or a service-oriented industry.
- Skills: Strong interpersonal skills, problem-solving ability, attention to detail, organizational skills, and multitasking ability.
Job Details
Omega Group
Omega Villas (Pvt) Ltd. is a lush green pollution free housing society. Its located Near Faizpur Interchange Main Sharaqpur Road Lahore. Omega Villas Lahore, planned an area of 1600 Kanal, a self-contained, gated community equipped with all amenities of life. Omega Villas consists of mainly two projects i-e Omega Residencia & Omega Homes. We have developed Omega Residencia Sector "A" and Sector "B" respectively./p
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