Posted Jul 29, 2024 669 views
This Vacancy will be stationed in our Pakistan branch, our HQ is in London, and you will be required to attend the shift from 12:00 pm to 7:00 pm Pakistan time, depending on BST the timing may change.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.
- Handle and resolve customer complaints in a timely and effective manner.
- Process orders, returns, and exchanges, ensuring accuracy and efficiency.
- Provide detailed product information and assist customers with selecting products that best meet their needs.
- Maintain up-to-date knowledge of company products, services, policies, and procedures.
- Collaborate with other departments to resolve complex customer issues and improve overall customer satisfaction.
- Document and track customer interactions and feedback using the company's CRM system.
- Identify and escalate issues to the appropriate team members when necessary.
- Assist in the development and implementation of customer service policies and procedures.
- Participate in regular training sessions to enhance product knowledge and customer service skills.
Qualifications:
- High school diploma or equivalent; a bachelor's degree in a related field is preferred.
- Proven experience in customer service, preferably in an e-commerce or retail environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with CRM software and Microsoft Office Suite.
- Positive attitude and a commitment to providing outstanding customer service.
- Ability to work flexible hours, including weekends and holidays, as needed.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A friendly and supportive work environment.
Join our team and help us deliver exceptional service to our valued customers!
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