Customer Service Supervisor

As a Customer Service Supervisor, you will oversee the daily operations of our customer service department. You will ensure that our customer service representatives are providing excellent customer service by handling customer inquiries, complaints, and issues in a professional and efficient manner.

Key Responsibilities:

Supervise and support a team of customer service representatives.
Monitor and evaluate the performance of the customer service team.
Train and mentor new customer service representatives.
Develop and implement customer service policies and procedures.
Handle escalated customer issues and resolve them promptly.
Analyze customer service metrics and report on performance.
Ensure a high level of customer satisfaction and maintain positive relationships with customers.
Identify and address areas for improvement in customer service processes.
Collaborate with other departments to ensure a seamless customer experience.

Qualifications:

Bachelor’s or Master's degree
Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory position.
Proficiency in customer service software and Microsoft Office Suite.
Experience with Net Promoter Score (NPS) and Genesys is an added advantage.

Skills

Customer Analysis Customer Handling End to End Sales

Job Details

Industry:

Consultants

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

New Garden Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Maximum Experience:

Doesn't Matter

Apply Before:

Dec 09, 2024

Posting Date:

Nov 08, 2024

Oriflame Cosmetics Pakistan

Consultants · 11-50 employees - Lahore

About Oriflame Oriflame in briefrnOriflame in briefrnFounded in 1967 by two brothers and their friend, Oriflame is now an international beauty company selling direct in more than 60 countries worldwide. Its wide portfolio of Swedish, natural, innovative beauty products are marketed through a sales force of approximately 3.6 million independent consultants, who together create annual sales exceeding some €1.5 billion.rnrnOriflame offers the leading business opportunity for people who want to start making money from day one and work towards fulfilling their personal dreams and ambitions through its unique business concept - Make Money Today and Fulfil Your Dreams Tomorrow™.rnrnRespect for people and nature underlie the company’s operating principles and are reflected in its social and environmental policies. Oriflame supports numerous charities worldwide and is a Co-founder of the World Childhood Foundation. Oriflame Cosmetics is listed on the Nasdaq OMX Nordic Exchange.rnrnBrief factsrn• 1.5 billion Euros in annual sales rn• Approx. 3.6 million Consultantsrn• 7900 employees rn• A product range of approximately 1000 cosmetics products.rn• Co-founder of World Childhood Foundation. rn• Global R&D Centre with more than 100 scientistsrn• 5 own production units in Sweden, Poland, China, Russia and Indiarn• Listed on the Nasdaq OMX Exchange since March 2004rn• Products based on natural ingredients, never tested on animalsrn• Operations in more than 60 countries of which 11 franchisees