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We are seeking a dedicated and customer-focused Agent to join our dynamic call center team. As a CSR, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring customer satisfaction.
Responsibilities & Set Skill Required:
- Experience in Inbound Customer Handling
- Effective Communication and problem-solving skills
- Provide Accurate Information regarding products, services,s and account status
- Minimum three months (3) months of experience in handling Customer Service Inbound Calls
- Meet performance targets for call resolutions, customer satisfaction, and quality metrics
- Collaborate with team members and other departments to ensure timely resolution of customer issues
- Ability to handle pressure with empathy
- Courteous and Disciplined
- Pleasant Urdu Accent
- Preferably graduate in any discipline.
- Flexible in any shift (morning, Evening & Night)
- No Gazetted Holidays are allowed
The shift timings would be either 8 am to 4 pm or 4 pm to 12 am. It would be 8 hours shift including one (1) hour break time.
Salary:
Gross Salary is 22,000 with KPIs (3,000) per month, inclusive of all allowances.
Job Details
Ovex Technologies Pakistan Pvt Ltd
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