IT Support Officer

Pakistan Revenue Automation (Pvt) Ltd

Kashmir , Pakistan

Apply Now

Posted 5 hours ago 19 views Report Job

PKR. 60,000 - 150,000/Month

The IT Support Officer is responsible for providing technical assistance and support to end-users within the organization. This role involves troubleshooting hardware, software, and network issues to ensure the efficient operation of IT systems. The IT Support Officer will also contribute to IT projects, system upgrades, and security enhancements.

Key Responsibilities:

Provide first-line technical support for hardware, software, and network issues.
Respond to IT support requests via phone, email, and ticketing system in a timely manner.
Diagnose and resolve technical issues, escalating complex problems to higher-level support as needed.
Install, configure, and maintain computer systems, peripherals, and software applications.
Support IT infrastructure, including servers, networking devices, and cloud-based solutions.
Perform system updates, backups, and security patches to maintain cybersecurity standards.
Assist with user account management, access control, and IT security compliance.
Document IT incidents, solutions, and standard operating procedures.
Provide training and guidance to employees on IT best practices and system usage.
Assist in IT asset management, ensuring inventory is up-to-date and well-maintained.
Participate in IT projects, including system migrations, upgrades, and new implementations.
Ensure adherence to company IT policies and procedures.

Key Requirements:

Strong knowledge of computer hardware, software, and networking principles.
Experience with troubleshooting Microsoft Office 365, email clients, and cloud applications.
Familiarity with Active Directory, VPNs, firewalls, and security protocols.
Knowledge of remote support tools and helpdesk ticketing systems.
Basic scripting or automation experience (PowerShell, Bash) is a plus.

Soft Skills:

Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with strong organizational abilities.
Ability to prioritize tasks and work under pressure.

Skills

IT Support Responsibilities Multitasking Skills Configuration Switches

Job Details

Industry:

Information Technology

Functional Area:

Computer Networking

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Contract

Department:

Project Management

Job Location:

Kashmir, Pakistan

Gender:

No Preference

Age:

18 - 50 Years

Minimum Education:

Bachelors

Degree Title:

4 years Bachelor of Computer Science / Information Technology / software Engineering.

Career Level:

Experienced Professional

Minimum Experience:

2 Years (Relevant experience shall be preferred)

Apply Before:

Feb 23, 2025

Posting Date:

Feb 13, 2025

Pakistan Revenue Automation (Pvt) Ltd

Information Technology · 1001-1500 employees - Kashmir

Pakistan Revenue Automation (Pvt.) Ltd. (acronym – PRAL) has extensive experience of working with federal and provincial tax and revenue agencies to provide wide variety of tax and revenue collection solutions. Since its incorporation in June, 1994, PRAL has been involved in the development of wide array of tax and revenue related solutions pertaining to Income Tax, General Sales Tax, Federal Excise, Customs, Capital Value Tax, Provincial Sales Tax & Services. etc. Over more than two decades of services, PRAL has gained valuable experience of increasing efficiency and efficacy of tax and revenue agencies through use of latest Information and Communication Technologies with Business Process Improvement / Re-engineering. PRAL has also proven its expertise in the areas of software development, project management, technical advisory and consulting services, managing data centers, large databases management, network administration, software implementations, trainings and data entry services. This wide spectrum of services offered by PRAL facilitates our valued customers looking for One-Stop Shop solutions from conceptualization to post-implementation operations. The essence of PRAL’s business strategy is to develop sustainable partnerships with its customers thus acting as a catalyst in transforming and adapting its IT solutions and integrating these to the “New Wave of Technological Innovations” to meet the global requirements of tax and revenue agencies.