Manager/Sr. User Support Officer /User Support Officer
Pakistan Revenue Automation (Pvt) Ltd
Islamabad , Pakistan
Posted 3 days ago 178 views Report Job
- Manage and look after Daily operations of the IR Operations department to ensure the functionality, and availability, of IT systems, data, and communications; troubleshoot and remediate issues that arise.
- Provide on-site support through the Help Desk, if the problem is known and a patch is already published.
- Coordinate, analyze, identify and log unresolvable problems at the Help Desk to be entertained by a central support.
- Coordinate with ODS Team for the availability of different tables and privileges for DBAs and provide guidelines to DBAs for extracting information and performing different analyses.
- Ensure complete operational support at all offices of the Customer/client, facilitate all stakeholders/taxpayers, and resolve their issues in a timely and effective manner.
- Participate in internal training as per new/updated applications development; oversee and coordinate responses to field formations.
- Maintain professional and technical knowledge through continued education, online/in-person training, and attendance of educational workshops, Identify and manage operational risks.
- Ensure compliance with department and organizational policies.
- Correspondence with higher management.
- Assess system performance and recommend improvements.
- Ensure data is handled, transferred, or processed according to legal and company guidelines
- Any other task assigned by the higher management.
SKILLS:
- Project and time management
- Database knowledge
- Strong problem-solving, analytics, and research capabilities and ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
- Quick learner with the willingness to work alongside team members to get the job done.
- Excellent verbal and written communications skills
- Leadership and organizational skills
Job Details
Pakistan Revenue Automation (Pvt) Ltd
Pakistan Revenue Automation (Pvt.) Ltd. (acronym – PRAL) has extensive experience of working with federal and provincial tax and revenue agencies to provide wide variety of tax and revenue collection solutions. Since its incorporation in June, 1994, PRAL has been involved in the development of wide array of tax and revenue related solutions pertaining to Income Tax, General Sales Tax, Federal Excise, Customs, Capital Value Tax, Provincial Sales Tax & Services. etc. Over more than two decades of services, PRAL has gained valuable experience of increasing efficiency and efficacy of tax and revenue agencies through use of latest Information and Communication Technologies with Business Process Improvement / Re-engineering. PRAL has also proven its expertise in the areas of software development, project management, technical advisory and consulting services, managing data centers, large databases management, network administration, software implementations, trainings and data entry services. This wide spectrum of services offered by PRAL facilitates our valued customers looking for One-Stop Shop solutions from conceptualization to post-implementation operations. The essence of PRAL’s business strategy is to develop sustainable partnerships with its customers thus acting as a catalyst in transforming and adapting its IT solutions and integrating these to the “New Wave of Technological Innovations” to meet the global requirements of tax and revenue agencies.
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