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You will be responsible for providing technical support and troubleshooting for Point of Sale (POS) systems, APIs, and related software applications. This role involves development, system-level configuration, database management (SQL), and remote technical support to ensure seamless operation of POS systems and APIs for clients. The ideal candidate will have strong technical skills in .NET, database management, and system configuration, along with excellent problem-solving and communication abilities.
Key Responsibilities:
- Development & System Configuration:
- Develop, configure, and maintain POS systems and APIs to meet client requirements.
- Perform system-level configuration and customization of software applications.
- Collaborate with the development team to implement new features and resolve technical issues.
- Ensure systems are optimized for performance, security, and scalability.
- Database Management:
- Manage and maintain SQL databases, including data migration, backup, and recovery.
- Write and optimize SQL queries, stored procedures, and scripts for data retrieval and manipulation.
- Troubleshoot and resolve database-related issues in a timely manner.
- Remote Technical Support:
- Provide remote technical support to clients for POS systems, APIs, and related software.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Guide clients through step-by-step solutions via phone, email, or remote desktop tools.
- Escalate complex issues to the appropriate teams and follow up to ensure resolution.
- API Integration & Support:
- Assist clients with API integration, configuration, and troubleshooting.
- Ensure APIs are functioning correctly and efficiently, and resolve any integration issues.
- Provide documentation and training to clients on API usage and best practices.
- Documentation & Reporting:
- Maintain detailed records of technical issues, resolutions, and client interactions.
- Create and update technical documentation, including user guides and troubleshooting manuals.
- Generate reports on system performance, support tickets, and resolution times.
- Collaboration & Training:
- Work closely with cross-functional teams, including development, QA, and customer success, to ensure client satisfaction.
- Provide training and support to internal teams and clients on new features and system updates.
Qualifications:
- Education:
- Bachelor’s degree
- Experience:
- 1+ years of experience in technical support, system configuration, and software development.
- Hands-on experience with .NET framework, SQL databases, and API integration.
- Experience with POS systems and remote technical support would be a plus.
- Technical Skills:
- Proficiency in .NET, C#, and SQL.
- Strong understanding of system-level configuration and troubleshooting.
- Knowledge of API integration and support.
- Familiarity with remote desktop tools and support ticketing systems.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple tasks in a remote environment.
- Customer-focused with a commitment to providing high-quality support.
Job Details
Pakistan Revenue Automation (Pvt) Ltd
Pakistan Revenue Automation (Pvt.) Ltd. (acronym – PRAL) has extensive experience of working with federal and provincial tax and revenue agencies to provide wide variety of tax and revenue collection solutions. Since its incorporation in June, 1994, PRAL has been involved in the development of wide array of tax and revenue related solutions pertaining to Income Tax, General Sales Tax, Federal Excise, Customs, Capital Value Tax, Provincial Sales Tax & Services. etc. Over more than two decades of services, PRAL has gained valuable experience of increasing efficiency and efficacy of tax and revenue agencies through use of latest Information and Communication Technologies with Business Process Improvement / Re-engineering. PRAL has also proven its expertise in the areas of software development, project management, technical advisory and consulting services, managing data centers, large databases management, network administration, software implementations, trainings and data entry services. This wide spectrum of services offered by PRAL facilitates our valued customers looking for One-Stop Shop solutions from conceptualization to post-implementation operations. The essence of PRAL’s business strategy is to develop sustainable partnerships with its customers thus acting as a catalyst in transforming and adapting its IT solutions and integrating these to the “New Wave of Technological Innovations” to meet the global requirements of tax and revenue agencies.
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