IT Helpdesk Support Specialist - L2

Prima Systems

Posted Mar 24, 2025 160 views Report Job

Key Responsibilities:

Provide second-level technical support for hardware, software, and network issues, ensuring timely resolution.
Troubleshoot and resolve escalated issues related to Microsoft technologies, including Windows OS, Microsoft 365, and Azure.
Manage and maintain user accounts, permissions, and security in Active Directory and Microsoft Azure AD.
Support Office 365 applications (e.g., Outlook, Teams, SharePoint) and troubleshoot integration and connectivity issues.
Administer Microsoft Teams and OneDrive environments, ensuring data integrity and user accessibility.
Collaborate with the IT Level 1 team to handle escalations and provide guidance on resolving more complex issues.
Monitor system performance, manage backups, and ensure adherence to IT security protocols.
Assist in deploying software patches, updates, and new systems following best practices.
Document technical solutions, procedures, and configurations for future reference.
Participate in IT projects, such as migrations, system upgrades, and deployments, particularly in Microsoft ecosystems.

Required Skills and Qualifications:

Proven experience in an IT support role, with at least 2+ years in a Level 2 support capacity.
Strong expertise in Microsoft technologies, including:
Windows OS (Windows 10/11 and Server environments).
Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
Azure AD, Microsoft Intune, and Endpoint Manager.
Microsoft Exchange Online and security configurations.
Familiarity with networking protocols and tools (DNS, DHCP, TCP/IP).
Experience with IT service management (ITSM) tools and ticketing systems.
Ability to analyze and resolve complex technical issues effectively.
Strong communication and interpersonal skills to assist users and collaborate with teams.

Skills

Excellet Communication Skills Ticketing System Command Active Directory Microsoft Azure

Job Details

Industry:

BPO

Functional Area:

Management Information System (MIS)

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Department:

Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Apr 25, 2025

Posting Date:

Mar 24, 2025

Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.