Surgical Coordinator

Prima Systems

Posted 6 hours ago 30 views Report Job

PKR. 125,000 - 150,000/Month

Mohs Procedure Preparation:

Review patient charts to determine the correct Mohs map for each procedure.
Confirm all patients who require prior authorization have it on file or have paperwork to obtain it post-procedure.

Patient Care Support:

Coordinate with providers and patients to ensure accurate completion of excision forms and Mohs maps prior to the procedure.
Liaise with the prior authorization (PA) team and patient’s insurance to obtain approval for surgical patients.
Conduct post-operative calls for patients who underwent surgery, clearly directing them where to report complications M-F and on weekends.
Document all Klara inboxes for all offices at the start of each day for supporting doctor(s) and how many messages are awaiting the doctor response. Provide an end-of-day readout and CC General Manager so the team is aware of the responses needed.
Following EMA task inboxes for all offices at the start of each day for supporting doctor(s) and how many messages are awaiting the doctor’s response. Provide an end-of-day readout for responses and CC General Manager so the team is aware of the responses needed. How many messages in, closed and waiting for doctor from day
Document all conversations in EMR
Make notes in the chart of any patient conversations to set up follow-up conversations when the provider returns the phone call.

Biopsy Management:

Call all negative/clear biopsy results.
Inform the doctor of all positive results and discuss who/how the patient will be contacted and the treatment plan.
Follow up on all positive treatment plans and ensure the patient has the next appointment scheduled.
Send certified letters if there are three failed attempts with no response from the patient.
Understand proper scheduling of excision vs. Mohs patients.
Send tasks to the referring provider once Mohs is completed to close the path log.

Coordination and Communication:

Communicate with outside providers regarding patient care, surgery updates, and scheduling.
Serve as the main coordination point from PSC for calls for the provider:
Monitor Klara/inbox messages and tasks for the provider across all locations, sending messages to the doctor when needed for response.
Follow up with the doctor on outstanding messages daily to close out patient concerns.
Provide thank you letters for all referrals, both internally and externally.
Call all referrals (or email/message) to seek feedback or improvements to the referral process to facilitate more cases/referrals to the team.
Coordinate referrals to Plastics as per the direction of the physician.
Review patient accounts/follow up on known patient accounts for any before/after consented patients for collateral needs in the future.
Coordinate last-minute add-ons with the GM team.

Schedule Management:

Act as the main point of contact for schedule changes and updates, and communicate these to the General Manager.
Communicate with the General Manager about any scheduling needs/exceptions.
Work with local MA teams on any gaps in supplies/workflow.

Skills

Medical Surgical Knowledge Staff Services Management Communication Skills

Job Details

Industry:

BPO

Functional Area:

Health & Medicine

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Dec 22, 2024

Posting Date:

Nov 22, 2024

Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.