Phone Banking Officer

Prime Human Resource Services (Pvt) Ltd

Karachi , Pakistan

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Handling and resolving customer queries and complaints over the phone
Providing customers with information on various banking products and services
Complying with banking rules and regulations
Resolving conflicts and managing customer expectations
Taking ownership of each customer's call while prioritising their needs
Approaching customer's queries logically to provide the best possible solution
Documenting and recordings customer's activities
Initiating sales plus cross-sell banking services to existing and new customers

Skills

Customer Dealing Customer Care Representation Customer Satisfaction Management Communication Skills

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Rotating

Job Type:

Contract

Department:

Permanent Recruitment - Outsourcing

Job Location:

I.I Chundrigar Road, Karachi, Pakistan

Gender:

No Preference

Age:

22 - 35 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Nov 18, 2024

Posting Date:

Oct 28, 2024

Prime Human Resource Services (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Karachi

We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.