Posted Jul 03, 2024 741 views
We are seeking a skilled Customer Support Representative to join our team in the Information Technology and Services industry. As a Customer Support Representative, you will be the first point of contact for our clients, providing exceptional support and resolving any inquiries or issues they may have. Your excellent communication skills and technical knowledge will play a vital role in ensuring customer satisfaction and maintaining strong client relationships.
In this role, you will have the opportunity to work closely with our clients, understanding their needs and providing them with the necessary assistance. Your problem-solving skills will be put to the test as you troubleshoot technical issues and effectively communicate solutions to our clients. Additionally, you will be responsible for coordinating with our internal teams to solve complex problems and ensure timely resolution.
Responsibilities:
- Provide prompt and efficient customer support via phone, email, and chat
- Identify and escalate priority issues to the appropriate teams
- Research, troubleshoot, and resolve technical and non-technical customer inquiries
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to address and resolve customer concerns
- Proactively identify areas of improvement in customer support processes and procedures
- Educate clients on software features and functionality
- Knowledge about B2B and B2C
- Knowledge about Dashboard Metrics
- Know Website Audit
- Work through email Communication
Requirements:
- Bachelor's degree in Information Technology or a related field
- Proven customer support experience in the IT industry
- Strong understanding of computer systems and software applications
- Excellent verbal and written communication skills
- Ability to effectively prioritize and manage multiple tasks
- Exceptional problem-solving and troubleshooting abilities
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft Office Suite and customer support software
Skills
Job Details
Quantum Mechanics
What is your Competitive Advantage?
Similar Job Titles
Customer Support Representative
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
