Client Services Representative

We are looking for a dedicated Client Representative to act as the voice and face of our company when dealing with our valued clients. The ideal candidate should be an excellent communicator, understand our client's unique needs, and communicate efficiently with the tech team. They will maintain a positive image in front of our clients, ensuring client satisfaction & also sustain a healthy communication cadence.

Key Responsibilities:

Efficiently document project details, ensuring clarity, accuracy, and coherence.
Represent the company in client meetings, ensuring all their queries about our IT services and products are documented proficiently.
The individual needs to communicate with the client therefore, confidence, clarity, and a presentable demeanor are essential.
Regularly update documentation to reflect system changes, new requirements, or other relevant updates.
Engage with cross-functional teams to communicate client needs, feedback, and market trends.
Build sustainable relationships and trust with customer accounts through open and interactive communication.

Requirements:

Clear spoken and written communication skills in English.
Superior interpersonal skills, capable of forming strong relationships with clients.
Ability to multitask and handle various clients' needs simultaneously.
Previous experience in an IT or tech company would be a significant advantage.
An assertive, proactive approach to challenges and opportunities.
A Bachelor’s degree is a plus.
Experience with international clients is a plus.

Skills

International Client Dealing Fluent in English Client Relationship Management Mass Email Marketing

Job Details

Industry:

Advertising / PR

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Amin Town, Faisalabad, Pakistan

Gender:

Male

Age:

20 - 35 Years

Minimum Education:

Masters

Career Level:

Experienced Professional

Experience:

3 Years - 5 Years

Apply Before:

Oct 31, 2024

Posting Date:

Sep 30, 2024

RB Direct Marketing

Advertising / PR · 1-10 employees - Faisalabad

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