Posted Sep 10, 2024 314 views
We are looking for passionate customer oriented agents who will assist our customers local & international in their travels booking , whether on holiday, friends visit or on business trips. Our customers come in the first place and our main goal is to help them with their inquiries & to win their satisfaction.
You will communicate directly with our customers via phone call, email or chat and help them whether for online booking , sightseeing , memberships & support them in case of requesting any modifications on their booking. You will provide them with answers, support, and solutions while committing to ensure an extraordinary customer experience.
- Traveler-focused with the ability to work effectively and professionally with both internal and external customers.
- Ability to perform work activities requiring negotiating, instructing, persuading or speaking with others.
- Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrated strong research skills in all lines of Business.
- Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
- Track record of exhibiting good judgment and common sense. Skilled in fair and impartial judgment.
- Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly.
- Excellent interpersonal skills with ability to positively influence others.
- Strong organizational skills with ability to effectively manage competing priorities.
- Strong technical skills and computer knowledge, including all Microsoft Office Proficiency with Website and Functionality. (other software)
- Thorough and complete knowledge of travel industry procedures, policies and applications.
- Ability to identify business inconsistencies and to effectively multi-task and follow-through in a timely manner.
- Ability to adapt well to change with Strong attention to detail & Creative problem-solving skills
Skills
Job Details
Rehman Travels
pRehman Medical Services(RMS) / Tourism/p
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